The call we get most from this part of the county in winter is a door that binds partway up, or won't budge at all on a cold morning. Ashland sits in the same severe-cold climate band as the rest of the service area, and on buildings holding original 1958-era track, that cold does something specific: the steel contracts slightly, old grease inside the roller channel stiffens, and a track that was already a little out of plumb from six decades of settling suddenly has no tolerance left. The door catches, the opener strains against it, and either the opener burns out trying to force it or a cable jumps the drum.
On newer buildings with newer track this rarely shows up as anything more than a slow start. On the older stock it's often the first sign that the track needs resetting, not just lubricating. If you're hearing a grinding catch specifically on cold mornings and it eases by afternoon, that's the symptom to describe when you call, because it points the tech straight at the track and away from the opener.